FAQs

Simply browse our collections, choose your preferred dress, select size and color, and add it to your cart. Proceed to checkout and complete payment securely.

We currently accept PayPal, which allows payment via PayPal balance, credit cards, debit cards, or linked bank accounts.

No. You can check out using a credit or debit card through PayPal without creating an account.

Yes. All transactions are processed through PayPal’s encrypted payment system. HocoProm does not store your payment details.

No. Discount codes must be applied during checkout and cannot be added once the order is completed.

Yes. An order confirmation email will be sent immediately after your purchase. Please check your spam folder if you don’t see it.

Should you wish to modify or cancel your order, please contact our customer care team at hocopromofficial@gmail.com within 24 hours of placing your purchase. We will respond within 48 hours to confirm any eligible changes and provide further guidance. Kindly note that once an order has been shipped, modifications or cancellations can no longer be accommodated.

Yes. We offer international shipping to most countries worldwide.

Total delivery time includes processing time + shipping time.

Processing: 7–14 business days

Shipping: 5–12 business days

Times may vary depending on location and product type.

Once your order ships, you will receive a tracking number via email. Tracking updates may take 24–48 hours to appear.

Tracking updates can be delayed due to carrier systems. If there are no updates after 72 hours, please contact our support team via: hocopromofficial@gmail.com.

Shipping delays may occur due to customs or logistics issues. Contact us and we will assist you in tracking your order.

Please check with family members or your local carrier first. If the package is still missing, contact us for further assistance.

No. Customs duties and import taxes are determined by your country and are the customer’s responsibility.

Each product page includes a detailed Size Guide. We recommend measuring yourself and comparing your measurements carefully.

If you are between sizes, we recommend choosing the larger size for a more comfortable fit.

Yes. Select dresses support custom sizing. Please provide accurate measurements when placing your order.

No. Custom-made or personalized dresses are non-returnable unless there is a quality issue.

Ordering multiple sizes for try-on purposes is generally not recommended. Please review our Return & Refund Policy before doing so.

Yes, our styles follow standard sizing, but fit may vary depending on the design and fabric.

Eligible items may be returned within 7 days of delivery if unworn, unwashed, and in original condition.

Please contact our customer service team before returning any item. Unauthorized returns may not be accepted.

Return shipping costs are generally the responsibility of the customer unless the item is defective or incorrect.

Refunds are processed after the returned item is inspected. Processing time may take 3-7 business days.

Sale or clearance items may be final sale. Please check the product page before purchasing.

Yes. HocoProm is committed to quality products, secure payments, and reliable customer service.

Our dresses are produced by experienced manufacturers in China who specializing in formal and evening wear.

We recommend professional dry cleaning to maintain fabric quality and detailing.

Yes. We recommend ordering at least 4–6 weeks in advance for important events.

Yes. Please contact us in advance for bulk orders, production timelines, and availability.

Dresses may arrive slightly wrinkled due to packaging. Light steaming is recommended.

Yes. We respect your privacy and protect your data according to our Privacy Policy.

HocoProm combines elegant design, quality craftsmanship, secure shopping, and attentive customer service—so you can shop with confidence.